Last updated: 31 August 2026
ph Creative respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how ph Creative collects, uses and protects personal information when you visit the ph Creative website, contact us, download resources, purchase products or services, or work with us on a project.
Who we are
ph Creative provides website design, branding, print design, video editing and creative services for businesses and organisations.
For the purposes of UK data protection law, ph Creative is responsible for the personal information described in this policy.
Website: itsphcreative.co.uk
Email: itsphcreative@gmail.com
You can also get in touch through the Contact page on this website.
Information we may collect
Depending on how you use the website or work with ph Creative, we may collect:
- your name
- email address and contact details
- information you provide through contact or enquiry forms
- information relating to a project, quotation or service
- billing and transaction information
- details relating to purchases made through the website
- communications between you and ph Creative
- marketing preferences where applicable
- technical information such as your IP address, browser, device and website usage
- information collected through cookies and similar technologies
Where you make a payment online, payment information is processed by the payment provider used at checkout. ph Creative does not normally receive or store your full payment card details.
How we use your information
We may use your information to:
- respond to enquiries
- provide quotations or proposals
- provide website, branding and other creative services
- communicate with you about a project
- process purchases and payments
- provide downloads or resources you request
- manage our relationship with clients and customers
- maintain business, financial and accounting records
- improve our website and services
- understand how visitors use the website
- maintain the security and operation of the website
- send marketing communications where you have consented or where otherwise permitted by law
- comply with legal and regulatory obligations
Our lawful bases for using your information
We rely on different lawful bases depending on why information is being used.
Contract
Where processing is necessary to provide a service you have requested, fulfil an order or take steps before entering into a contract with you.
Legitimate interests
Where it is reasonably necessary for running and improving ph Creative, including responding to enquiries, managing client relationships, improving the website, preventing misuse and maintaining appropriate business records.
We consider your rights and interests before relying on legitimate interests.
Legal obligation
Where we need to keep or process information to comply with legal, tax or accounting requirements.
Consent
Where you have actively chosen to give us permission, for example for certain marketing activities or non-essential cookies.
You can withdraw consent at any time.
Marketing
Where you have agreed to receive marketing communications, ph Creative may send information about services, projects, resources or other relevant updates.
You can unsubscribe at any time using the unsubscribe option provided in a communication or by emailing itsphcreative@gmail.com.
Cookies and analytics
The website uses cookies and similar technologies for functions such as security, website operation, remembering preferences and understanding website usage.
Where consent is required, non-essential cookies will not be used unless you choose to allow them.
More information is available in our Cookie Policy.
Who we share information with
ph Creative does not sell your personal information.
Where necessary, information may be shared with trusted organisations that help us operate our website and business, including:
- website hosting and WordPress service providers
- payment processors
- email and communication providers
- analytics and website-performance providers
- cloud storage and business software providers
- accountants and other professional advisers
- authorities where disclosure is legally required
Only information reasonably necessary for the relevant service will be shared.
International data transfers
Some technology and service providers may process information outside the UK.
Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.
How long we keep information
We keep personal information only for as long as reasonably necessary.
The exact period depends on the type of information and why it was collected.
For example:
- enquiry information may be retained for a reasonable period following the last contact
- project and client records may be retained for the duration of the relationship and for a reasonable period afterwards
- financial and transaction records may be retained for up to six years where required for tax and accounting purposes
- marketing information may be retained until you unsubscribe or it is no longer appropriate to keep it
- cookie and analytics information is retained according to the relevant cookie or service settings
Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to personal information held about you
- ask us to correct inaccurate or incomplete information
- ask us to delete certain personal information
- ask us to restrict how information is used
- object to certain types of processing
- receive certain information in a portable format
- withdraw consent where processing is based on consent
You also have the right to object to direct marketing at any time.
To exercise any of these rights, email itsphcreative@gmail.com.
UK data protection law requires organisations to explain these rights and how individuals can exercise them. Information Commissioner’s Office
Complaints
If you are unhappy with how ph Creative has handled your personal information, please contact us first at itsphcreative@gmail.com so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Links to other websites
The ph Creative website may contain links to third-party websites.
ph Creative is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy information provided by any external website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will always be published on this page.